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You Asked Consumers What They Think, But What About Your Employees?
Katharine Kelly Katharine Kelly

You Asked Consumers What They Think, But What About Your Employees?

Successful brands are always thinking about things through the eyes of their target audience. They want to know what these consumers want and need, how they feel, and what will motivate them to move from customers to brand advocates. Unfortunately, these same brands are not always giving their employees the same consideration.

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Struggling with Brand Voice? Four Ways to Find Yours
Katharine Kelly Katharine Kelly

Struggling with Brand Voice? Four Ways to Find Yours

It’s never been more important to create an authentic and ownable brand identity. The ubiquity of social media has shone a spotlight on brands that have done the work to create and consistently execute a recognizable brand, while indistinguishable brands struggle to stay afloat in the vast oceans of social feeds.

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Is Gender Still Relevant in Brand Research?
Katharine Kelly Katharine Kelly

Is Gender Still Relevant in Brand Research?

It’s well-recognized these days that gender is more complex and multifaceted than the binary (male/female) construct most of us were taught as children. 1.2 Million adults in the U.S. identify as non-binary. Yet the concept of gender in research has been slower to evolve.

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Marketing Data: The Illusion of Precision
Katharine Kelly Katharine Kelly

Marketing Data: The Illusion of Precision

In the quest for insights and success, many marketing teams have become adept at analyzing quantitative metrics to guide their strategies. But let's take a moment to acknowledge the illusion of precision that often accompanies these numbers.

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Consumer Research + UX = The Best Customer Experiences
Katharine Kelly Katharine Kelly

Consumer Research + UX = The Best Customer Experiences

In the fast-paced world of digital product development, User Experience (UX) testing is often seen as the ultimate litmus test for product success. The UX field has exploded over the past 20 years, with a specialized focus on understanding users' interactions with digital products and services in order to optimize the user experience.

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3 Reasons You Need Consumer Research
Katharine Kelly Katharine Kelly

3 Reasons You Need Consumer Research

The key to creating a great brand experience is the ability to understand and anticipate your audience’s core needs. But with consumer behaviors, preferences, and market dynamics constantly evolving, it’s becoming harder and harder for leaders to make informed decisions. This is where consumer research becomes indispensable.

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Mobile Eth-what???
Jodi McGee Jodi McGee

Mobile Eth-what???

By engaging users in their natural environments and leveraging the power of mobile technology, mobile ethnography can reveal game-changing insights for brands.

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Win the Name Game with These 4 Tips
Katharine Kelly Katharine Kelly

Win the Name Game with These 4 Tips

A great name can help break through a crowded marketplace, build brand awareness, and drive sales. But how do you know if you've chosen the right name? That's where a naming evaluation comes in.

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Navigating Business Uncertainty with Curiosity
Jodi McGee Jodi McGee

Navigating Business Uncertainty with Curiosity

Uncertainty and curiosity share a common thread – the unknown. But while uncertainty can make the unknown feel difficult or dangerous, curiosity can flip it on its head, turning a problem into an opportunity to learn something new.

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6 Reasons to Invest in Your Employer Brand
Katharine Kelly Katharine Kelly

6 Reasons to Invest in Your Employer Brand

When people see that your company is a great place to work, they're more likely to trust and do business with you. But strong employer brands don’t make themselves, they require the same type of thoughtful planning and care that external plans do.

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The Trifecta of Brand Trust 
Katharine Kelly Katharine Kelly

The Trifecta of Brand Trust 

Whether your brand is on a mission to save the world or simply to help people save time making dinner, it all comes down to trust.

In order to become loyal customers, people have to believe in your brand; but they don’t just want to believe that your brand can succeed in simply keeping its brand promise, loyal customers must also believe that your brand cares about their success in return.

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PSA: Not All Research Needs to Be Statistically Significant
Jodi McGee Jodi McGee

PSA: Not All Research Needs to Be Statistically Significant

If you get your mind set on collecting statistically significant data, you’ve eliminated the entire category of qualitative research, which is more useful when you’re trying to generate ideas, looking for themes, or seeking to understand why something is or isn’t happening.

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Making the Case for Research Amid Budget Cuts
Katharine Kelly Katharine Kelly

Making the Case for Research Amid Budget Cuts

It’s no secret that the economy has lost some momentum. Despite consumer confidence remaining strong amid the threat of a recession, the IMF projected global growth to fall from an estimated 3.4% in 2022 to 2.8% in 2023.

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